Our Protection Of Your Privacy
We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.
In dealing with your personal information as a customer, we will fulfill all obligations applicable to us by law.
From time to time it may be necessary for us to revise and update our privacy policy. We reserve the right to change our privacy policy at any time without prior notice by updating this page. We suggest you familiarise yourself regularly with our policies and your rights before placing an order with us to ensure you are aware of our most up to date privacy policy.
Details We Collect From You
There is some information we, and the third party providers we engage, will collect from you when you visit our site or get in touch with us. This includes:
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Your name, email address, contact number, billing and delivery address
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Information about your device and browser
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Demographic information such as your location
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Your IP address
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Pages you visit on our site and products you view
Cookies
We also use browser cookies to recognise you when you return to our site after your first visit. Cookies are small pieces of data that are stored on your computer's browser and are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site. Cookies are helpful for your return visits to a site as they remember your login, preferences, and other personalised functions.
We use cookies to measure website traffic, on-site behaviour for the purposes of marketing and make your on-site experience as relevant to you as possible. You can at any time disable this feature on your browser if you do not want your website activity to be identified as your own, however this may limit your use of some features on our site.
Our Use Of Your Information
We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. The information we collect from you is used for the purposes of:
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Processing, fulfilling and delivering an order to you
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Responding to an enquiry you submit to us via our customer service channels
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Sending you email correspondence via our newsletter (if you have opted into this)
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Business analysis, reporting and market research;
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Improving our products and services.
We partner with third parties to manage our payments, advertising, marketing and email marketing. Some of your personal information is processed by these third parties on our behalf. This means that some of your data is hosted outside of Australia (where we are located) and the European Economic Area. When opting into receiving communication from us or by placing an order with us via any of our platforms, we take this to mean that you have read our privacy policy and all terms, and that you consent to the use and storage of your information as mentioned in this policy.
Further, when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.
Opting Out
You can opt out of receiving any opt-in communications from us at any time by clicking the 'unsubscribe' link at the bottom of every email we send you from our mailing list (this does not include emails relating to your order or any customer queries you send us via our customer service channels) or SMS 'STOP' to opt-out of our mobile marketing list. You can opt out of any marketing displayed to you via social media platforms such as Facebook or search engines like Google by amending your settings to exclude marketing activity via its channels.
Further, we store your data for as long as your account with us remains active or for as long as we need to provide you services or as required by law.
Contacting Us
Your data protection is extremely important to us and we make all reasonable efforts to protect this. We ensure that internal processes are strictly followed and access to your data is as limited as possible. Our website and your connection to it is also secure.
If you believe any information we have of yours is incorrect or have any queries about our privacy policy or terms of use, please contact us at your earliest convenience via email at HELLO@UNDERLASH.COM.AU
Underlash by Laura Burbury™
Mobile Message Service Terms and Conditions
Last updated: 15.11.22
The Underlash by Laura Burbury™ mobile message service (the "Service") is operated by (“Underlash by Laura Burbury™ ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Underlash by Laura Burbury™’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Underlash by Laura Burbury™ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Underlash by Laura Burbury™. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Underlash by Laura Burbury™
mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance send a email to hello@underlash.com.au
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice above.
